Q. Do I need to login to use TruckDown to locate vendors?

A. No login is required to use TruckDown to locate vendors within the Terms of Use Agreement linked at the bottom of each page. However, TruckDown user accounts provide access to important features. For more information please see TruckDown Fleet Accounts or call 1-877-300-7138.

Q. I called a vendor and the phone number was out of order. Can I report this to TruckDown?

A. Yes please do! TruckDown.com offers fleets and vendors easy ways to request an update to a vendor's contact and service information.  All such requests are verified by TruckDown staff and can be submitted by any of the following methods:

If Logged In - registered TruckDown users can click the "Vendor Feedback" link on any vendor listing to record a short note outlining the problem.  Something as simple as "phone out of service" is all we need from a Logged In user to trigger a follow up with the vendor by TruckDown staff.

On the vendor search result pages each listing has a Vendor Feedback link that looks like one of the examples below. Click the Feedback icon on a listing, submit a short note on what needs to be updated and we look after the rest.

If NOT Logged In - you can call toll free to 1.877.300.7138, fax toll free to 1.866.891.3319 or use the form on our "Contact" page to advise us of the need to update a vendor listing.  If using the Contact form please include the vendor's company name and phone number for follow up purposes.

Q. How do I add vendors our Fleet uses regularly to TruckDown?

A. To request a vendor be added Fleets send the request through our "Contact" page with the company name and phone number of the vendor to be added. Vendors are invited to use the "How To Add a New Listing" form or call 1.877.300.7138.

Q. Is there a way to limit vendor search results to national dealer networks?

A. Yes, on the page where you select which services you are looking for there is a drop down box that allows you to limit results to a particular dealer network including Truck Stops, Tire Dealers, Truck Dealers, and Service Networks.

Q. What are Private Notes on vendor listings and who can see them?

A. Logged in fleets can record private notes on individual vendor listings that are only visible to the user that wrote the note and are not displayed publicly. Note, if you are a member of a TruckDown Advanced fleet group private notes will be visible to all members of your fleet group, but not anyone outside the group.

Q. What are the Thumbs Up and Down symbols on vendor listings for?

A. When logged in, a Thumbs Up rating identifies the vendor as one you would use again and a Thumbs Down with a comment identifies the vendor as one you may not wish to use. Whatever Thumbs rating you assign will be displayed on the vendor listing for quick future reference.

Q. How can I limit vendor search results to just my preferred vendors?

A. If you have a TruckDown Advanced account you can limit searches to your preferred (Thumbs Up) vendors and exclude your Thumbs Down rated vendors in any given area.

Q. What are Vendor Admin Notices?

A. Vendor Change Notices advise TruckDown Advanced Fleet Administrators by email when contact information changes for one of their Fleet’s preferred vendors.

Q. What is TruckDown Advanced?

A. Ideal for Fleets with higher volumes of breakdown and/or maintenance requirements, TruckDown Advanced allows for multiple users to share rating and private note information. For more information on TruckDown Advanced features please see TruckDown Fleet Accounts or call 1-877-300-7138.

Q. What is TruckDown Wireless?

A. In order to search for vendors using a web enabled cell phone or Hand Held Mobile device we have modified www.truckdown.com to direct wireless devices to a version of our site designed specifically for wireless web browsers. For more information please see Wireless.

Can't Reach the Vendor?

When a truck is down and you call a nearby vendor the last thing you want to hear is, "the number you have reached is no longer in service....."

TruckDown.com offers fleets and vendors easy ways to request an update to a vendor's contact and service information.  All such requests are verified by TruckDown staff and can be submitted by any of the following methods:

If Logged In - registered TruckDown users can click the "Vendor Feedback" link on any vendor listing to record a short note outlining the problem.  Something as simple as "phone out of service" is all we need from a Logged In user to trigger a follow up with the vendor by TruckDown staff.

On the vendor search result pages each listing has a Vendor Feedback link that looks like one of the examples below. Click the Feedback icon on a listing, submit a short note on what needs to be updated and we look after the rest.

(small icon)

If NOT Logged In - you can call toll free to 1.877.300.7138, fax toll free to 1.866.891.3319 or use the form on our "Contact" page to advise us of the need to update a vendor listing.  If using the Contact form please include the vendor's company name and phone number for follow up purposes.

Need to Add a Vendor?

To request a vendor be added you can use the "How To Add a New Listing" form or send the request through our "Contact" page with the company name and phone number of the vendor to be added.

Is Your Internal Vendor List Out-of-Date?:

An ongoing challenge for many trucking fleets is keeping their internal vendor records up-to-date. TruckDown can help by updating your fleet's internal vendor lists. For more information on our Preferred Vendor Verification service please Contact us at your convenience.

Contact TruckDown!

Missing Your Password?:

If your TruckDown User account information has gone missing, you can have it re-sent to you at any time by clicking the "Forgot Password" link on our home page just under the LOGIN button on the left side of the TruckDown.com home page. If you can't recall which email address you used to set up the account you can contact us during business hours and we will be happy to assist.

TruckDown Basic User Account (Free)

For fleets with relatively low breakdown and/or maintenance requirements a TruckDown Basic User Account provides great access to vendors throughout the USA and Canada. Features included with this account type are:

Vendor Search Options

• By City or Town
• By Latitude and Longitude
• By Zip Code
• Autosave keeps your last 15 searches available on a quick pick list

Vendor Feedback

Each vendor listing has a link for submitting Vendor Feedback which goes directly to TruckDown staff for follow up. Ideal for reporting out-of-service phone numbers or other matters related to a specific vendor location.

Vendor Ratings

Identify your preferred vendors for future reference by clicking the Thumbs Up icon located in the right hand, top corner of each vendor listing. One click is all it takes to keep track of vendors you would send work to again. Or you can click the Thumbs Down icon on a listing to identify vendors you may not use again.

Private Vendor Notes

Each vendor listing has a private notes option which allows user to record private information about that vendor that is only visible to the user when they are logged in.

TruckDown Advanced Fleet Groups ($240 per Year)

Ideal for Fleets with higher volumes of breakdown and/or maintenance requirements, TruckDown Advanced user groups consist of multiple user accounts for a Fleet's support staff. The Fleet can create as many individual user accounts as they need for their fleet support group. Members of the same fleet group share vendor ratings as well as private vendor notes. Each user within a fleet group has access to all of the TruckDown basic account features, plus the following advanced features;

Advanced Search Options

• Search for more than one service at a time.
• Filter search results by preferred (Thumbs Up) or excluded (Thumbs Down) vendors
• View cumulative ratings assigned by all users to vendor listings.

Advanced Admin Options

• Create and manage user accounts for your Company
• Run Fleet Search Activity Reports
• Receive automatic notification of contact information changes to your preferred vendors

For more information about TruckDown user accounts or Advanced Groups please submit your inquiry through our Contact Page or call 1-877-300-7138.

In response to feedback received from fleets using TruckDown.com we are pleased to announce the implementation of "Vendor Change Notices".

Vendor Change Notices advise TruckDown Advanced Fleet Administrators by email when contact information changes for one of their preferred vendors. This creates an opportunity for fleets to update internal vendor records when contact information such as a telephone number or address changes. The Notices also advise when a vendor is no longer actively listed in TruckDown.com.

TruckDown Advanced administrators can turn off these notices by editing their "My Profile" settings and changing "Vendor Change Notice" to "None".

Any vendor listing a TruckDown Advanced User assigns a Thumbs Up rating to is automatically included in the Vendor Change Notice system. Please note the email notices only go to the Fleet's Administrator. Many advanced user groups include 20 or more users so by design we have limited sending the notices to Fleet Administrators only.

Please use our Contact page if you have any questions about Vendor Change Notices.

Cobra Announces Partnership with ProMiles and TruckDown On New Navigation System for the Professional Driver

Professional Driver Navigation & Routing Device Available in September 2009

Chicago (July 21, 2009) - Cobra Electronics (NASDAQ: COBR) today announced a partnership with ProMiles® Software Development Corporation, in association with TruckDown Info International, Inc, in the development of a new navigation system specifically for the professional driver. With this agreement, ProMiles' and TruckDown's national database of vendor and professional driver-specific Points of Interest (POI) will be available in the new Cobra navigation unit.

Available in September 2009 at travel centers nationwide, the new Cobra navigation unit designed specifically for professional drivers will include ProMiles and TruckDown vendor locations and POI data. Important information such as routable travel center locations including an extensive list of travel center amenities, fueling stations, restaurants, heavy duty towing, truck repair, trailer shops, truck friendly hotels, welding and weigh scales to name a few will be available as part of the product.

"As a leader in the professional driver market, we want to provide drivers with the highest quality of products that aid them in their everyday business," explained Tony Mirabelli, senior vice president of marketing and sales, Cobra Electronics. "With ProMiles, a leader in professional driver-specific data, we are providing drivers with the information they need to optimize their routes and get them to their destination the fastest and most profitable way possible."

"The Cobra name is synonymous with quality among professional drivers," said Tim Pilcher, president of ProMiles, "and we are looking to forward to working with Cobra on developing this new GPS unit and making drivers' already tough job a little easier."

The Cobra Professional navigation unit will be available for a sneak peak at the Great American Trucking Show in Dallas, TX at Cobra booth, #13098 and the ProMiles booth, #14065. For more information on this and other Cobra products, visit www.cobra.com. For more information on ProMiles news and information, visit www.ProMiles.com.

About Cobra Electronics

Cobra Electronics is a leading global designer and marketer of communication and navigation products, with a track record of delivering innovative and award-winning products. Building upon its leadership position in the GMRS/FRS two-way radio, radar detector and Citizens Band radio industries, Cobra identified new growth opportunities and has aggressively expanded into the marine market and has expanded its European operations. The Consumer Electronics Association, Forbes and Deloitte & Touche have all recently recognized Cobra for the company's innovation and industry leadership. To learn more about Cobra Electronics, please visit the Cobra site at www.cobra.com.

About ProMiles

ProMiles Software Development Corporation (PSDC), based in Bridge City, Texas, develops various types of desktop (CD) and Web applications such as Route/Stop Optimization, Fuel Tax Reporting, Fuel Management and Fuel Purchase Optimization. Companies such as Penske, Werner, Old Dominion, Ryder, Dominos Pizza, Pepsi, AutoZone, Bridgestone/Firestone, PACCAR, Volvo, Wal-Mart, Ocean Spray, Bayer and US Postal Service have benefited from the use of ProMiles applications. ProMiles is also used by auditors in over 40 jurisdictions to verify log book, fuel tax and other data. For more information on ProMiles Software Development Corporation, visit www.ProMiles.com.

About TruckDown

Since 1997 TruckDown Info International, Inc., has been compiling and maintaining a database of vendors that provide service to on highway fleets. Such services include heavy duty towing, tire service, truck repair, trailer repair, mobile repair, and many other services required to keep fleets rolling safely. User-friendly search access to this database is provided via www.TruckDown.com through standard Internet connections and wirelessly to web enabled cell phones and PDAs. Registered and Advanced TruckDown user accounts have been issued to thousands of fleets operating throughout the USA and Canada. Included with these user accounts are tools fleets use to identify preferred vendors, provide instant vendor feedback and/or update requests to TruckDown, manage their own user groups and request vendor additions as needed. Fleets can also call upon TruckDown's professional verification staff to help them update their internal vendor contact databases. For vendors TruckDown provides the opportunity to showcase their services to fleets active in their service area, even if the fleet is based thousands of miles away. For more information about TruckDown please visit www.TruckDown.com.

Regular TruckDown users will note the appearance of TruckDown.com has changed although the site continues to function in a familiar manner.

The design change is part of a series of updates we have undertaken to provide additional features to TruckDown users. For example, this upgrade has added the ability for TruckDown Advanced users to search on multiple service categories simultaneously, as well as have more control over which vendors display in advanced search results.

We have also enhanced the way vendor listings are displayed on search result pages to provide faster results.

Vendors listed on TruckDown.com are encouraged to advise us of any changes to your services, hours of operation or contact information.

An Updated Terms of Use Agreement can be accessed from the bottom of each page in the TruckDown.com web site.

Please use our Contact page or the feedback system available to registered users if you have any questions or require updates to your listing(s).