Rating Policy - April 1st, 2025

TruckDown Info International, Inc. ("TruckDown") utilizes a Vendor Rating system, which allows Users to rate the service that they receive from a Vendor, in accordance with a Policy developed by TruckDown specifically for this purpose. Ratings are User driven, and TruckDown believes that both Users and Vendors will benefit from this system. As Ratings of Vendors are received by TruckDown and are utilized by TruckDown to produce Quality Rating Scores for those Vendors, Users will be able to use these Ratings to determine which Vendor to contact to provide a particular service. Vendors that are already providing outstanding service should receive very positive Ratings, which should drive more business their way.

The premise for the Vendor Rating Policy is that a Rating and corresponding Feedback by a User are to relate to a specific service provided by a Vendor to that User.

TruckDown will share a rating with the vendor being rated along with user contact information including name, phone number, and email address. This helps to provide feedback directly to the person or people that matter … the owner of the listing in question.

The following outlines TruckDown’s Policy with respect to Vendor Ratings:

1. A “Rating” consists of a 0.5 to 5 Rating scale (with 0.5 being the lowest and 5 being the highest), and must include User Feedback related to a specific transaction between a Vendor and a User.
2. Ratings must include a comment stating the reason for the rating being assigned.
3. Only Users with an active TruckDown account (ie a registered User) can provide Ratings. Users must be logged in to provide Ratings.
4. Ratings and their supporting Feedback is sent directly to the Vendor and/or the Vendor authorized recipients by email or fax and (subject to item 5) is NOT pre-screened by TruckDown. Rating submissions to Vendors will include the User’s name, telephone number and email address.
5. TruckDown reserves the right to screen all Ratings, as well as supporting Feedback, as part of our quality assurance processes.
6. Rating Feedback is only visible online to the User who provided that Feedback and the Vendor who is the subject of that Feedback.
7. Quality Rating Scores are calculated and assigned by TruckDown to Vendor listings based on cumulative Ratings provided by registered Users (as per item 8). Quality Rating Scores ARE visible to ALL Users as part of the listing display.
8. Vendor listings with positive Quality Rating Scores may become eligible for TruckDown Preferred™ status. TruckDown Preferred™ status is calculated by TruckDown based on all Ratings provided by registered Users and is indicated by a display feature added to the listing.
9. TruckDown does NOT endorse any Vendor, either through its Quality Rating Scores or through its TruckDown Preferred™ status. The Scores and status are calculated based on User provided Ratings and as such are subject to change without notice.
10. Users found to be abusing their accounts through inappropriate use of the Rating system may have their account access terminated by TruckDown.
11. Vendors that attempt to improve their Quality Rating Scores through false or contrived Ratings may have their listings removed by TruckDown.
12. Users can only assign one Rating per Vendor listing, but Users may change the Rating and associated Feedback as often as they choose to.
13. TruckDown strongly encourages Vendors to deal directly with their customers with respect to Ratings and related incidents. In the event a Vendor disputes a Rating and wants TruckDown to remove that Rating, there is a dispute form that can be completed online and submitted to TruckDown for review. TruckDown may remove a Rating if one or more of the following conditions exist:
    1. No supporting Feedback was provided with the Shared Rating.
    2. Inappropriate language (ie: swearing).
    3. Inappropriate sexual references.
    4. Racial slurs.
    5. Ratings assigned in cases where no actual transaction between the User and the Vendor took place within the past 12 months, unless TruckDown is made aware of other information that explains why this is the case and is satisfied that, in such circumstances, the Rating should not be removed.
    6. Vendor self rates its listing(s) or rates other Vendor listings.
    7. Rating Feedback includes a script or link of any kind.
    8. Rating Feedback refers to a previous incident or experience of a different User.
    9. Rating Feedback includes political or religious comments not related to a specific transaction.
    10. User that provided the Rating cannot be contacted.
    11. User account that the Rating originates from contains invalid, missing or misleading contact information.
    12. Vendor sells business and is no longer involved in business in any way.
    13. Rating has been falsified or contrived in any manner whatsoever.
    14. Rating is older than two (2) years.
14. Notwithstanding item 13, TruckDown reserves the right to remove any Rating at any time if TruckDown in its sole discretion considers such removal to be appropriate.